As leaders, it’s natural to feel a sense of urgency when critical projects miss deadlines, or work seems to be progressing slower than expected. It’s also tempting to look at the individual contributors and ask: Are they working hard enough? But here’s the reality—in most cases, your people are working hard. The real issue often lies beneath the surface, in the systems and processes surrounding them.

When was the last time you received feedback in the workplace? Do you remember the conversation? Did you feel empowered in it? Did you walk out of the situation feeling seen and heard?